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What terms does the Huawei guarantee offer? What are the conditions? What incidents are not covered by the warranty? From ANOVO, as an approved Huawei technical service , we have compiled in this article all the information about the warranty of Huawei products.
In accordance with the General Law for the Defense of
Consumers and Users , all new electronic devices have a legal guarantee of 2 years
. According to the Huawei guarantee , which specifies the term as 24 months ,
the rights of the consumer of its products are limited to those expressed in
Royal Legislative Decree 1/2007, of November 16, which includes the Consumer
Law, without granting additional rights.
The 24-month Huawei warranty is covered for all your devices
and accessories. In this way, in the case of purchasing a Huawei smartphone, a
24-month warranty is also provided for the accessories that come with the
device in its box: the built-in battery, the charging adapter, the USB charging
cable and the headphones.
The following table shows the warranty for Huawei
equipment and accessories:
HUAWEI 24 MONTH WARRANTY
Device Accessories
Smartphone ●
built-in battery,
● charging adapter,
● USB charging cable
● headphones
Tablet ● built-in
battery,
● charging adapter,
● USB charging cable
● headphones
Portable ●
built-in battery,
● charging adapter,
● USB charging cable
● headphones
Smartwatch ●
Charging adapter
● USB charging cable
Bands ● USB charging
cable
Home & Broadband ●
USB charging cable
Extreme battery ●
USB charging cable
Wireless charger ●
USB charging cable
Car charger ●
USB charging cable
Portable speaker ●
USB charging cable
Headphones -
What does the Huawei warranty cover?
The Huawei guarantee provides for the free correction of any
lack of conformity that is manifested in the device during the time stipulated
by the legal guarantee. For this, the manufacturer will proceed to repair or
replace the product. Huawei cautions in its warranty that, as a manufacturer,
it cannot return the money paid by the buyer to the seller.
To exercise the rights contemplated in the Huawei guarantee,
the consumer must contact the seller, the official technical service of the
brand or a Huawei customer service center .
Lack of conformity
What is meant by lack of conformity? There are 3
circumstances contemplated by which a consumer may present a lack of conformity
with a product, that is, that he is not satisfied with the contract:
1.Lack of conventionality because the product does not
conform to the description made by Huawei in the documentation accompanying the
device.
2.Lack of conformity as the product does not materially
perform the functions described in the documentation.
3.When it comes to a product whose use involves the
installation of software and said software, the instructions provided by Huawei
for its installation have always been followed, causing the product to lack
conformity.
Costs and documentation
During the time that the legal guarantee lasts, the consumer
will not assume any cost derived from the repair or replacement of the product.
When a replacement occurs, the delivered device becomes the property of Huawei.
The entire process of executing a warranty is documented by
the manufacturer. When the consumer delivers a Huawei product for repair or
replacement, they receive a documentary justification with the delivery date
and the lack of conformity it presents. Once it has been revamped or replaced,
a document is also delivered with the date of receipt by the consumer and the
repair that has been made, if so.